. Stream from Virgin Media. 10. To order an adapter, simply click Ready to switch in the. 33 a day and you’ve been paid £830. They told me an engineer would visit. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is the fourth day now and I decided to stay with Fibre and I signed up for an 18month new contract with Virgin. an English call centre. When I try to make an account online, it says 'opps we've run into a problem'. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Repairs and servicing of Virgin Media equipment come at no extra cost. 00 for a broken appointment when they didn't show up. on 04-10-2022 17:39. Virgin Media will charge you £10. QuickStart, set up and connections. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Tudor. Stream from Virgin Media. Engineer not turned up. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. Jowa21. 12. Options. @A_HONEYMAN1979 wrote:. Not a big issue but as my daughter had some online exams planned and had revision to do. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. Hi, Today, at 4 p. Engineer not turned up. I have successfully charged them £20. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. A virgin media engineer made a mess of my wall during installation. TK Veteran. £29. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. If you'd like to cancel an upcoming installation appointment, please contact us. Now booked again - 5249241. All our contact methods can be found here - Regarding the phoneline itself - is. Whilst this isn't ideal, it does happen on occ. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. We would like to show you a description here but the site won’t allow us. Manage Your Account. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. TV 360 and home phone not currently available in 2022/23 network expansion areas. . you'll get £26. Explain what you need done - if an engineer visit is offered accept that. £9. But I’ve chosen Now Broadband for my tenancy. Networking and WiFi. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. The box should reboot, the power button will turn blue, and it should reset and boot up normally. V6. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). Needless to say, the service was still out 24 hrs later. So we tried getting virgin last year but the track was broken by the water board…. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. I was sent landline adapter for the switch over date. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). You may need to use the. Prior to this an appointment was made by Nige. Engineer no show. No, should bi in an omnibus. Options. You can wait on this forum for a VM staff member to respond - which may take a couple of days. I ordered my home start setup kit approximately one month ago which arrived today. Next topic. 1 ACCEPTED SOLUTION. Hi Thanks for joining me on PM. You might like to try giving full details here first to get some advice. We would like to show you a description here but the site won’t allow us. Gaming Support. Mark as. 08-02-2023 01:51 PM. on 24-01-2022 21:07. Hub4 flashing green constantly (modem mode) e. I called at 12. 25 for each and every day that you are kept waiting. No confirmation received so just rang now and there is no record of the appointment. How do you get through to someone - 5376938. Browse. Dave. Gaming Support. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. No confirmation received so just rang now and there is no record of the appointment. New build house has virgin media box etc installed. QuickStart, set up and connections. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. 15 per missed appointment: Delays with the start of a. V6. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. This follows on from an appointment made for last week. DTully. He stated that someone else will come the following week. No one ever calls back. Switched to Sky and they've been fine. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. Next. #6. Even sitting in the room above the router, the WiFi was dreadful. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Best,Sorry the self care checks didn't make a difference. Hi Simoncruse, Thanks for your post and welcome to the forums. Networking and WiFi. You can be confident that we will do everything we can to ensure that it is put right. QuickStart, set up and connections. Browse Virgin Media Virgin Media. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. The box itself crashes daily and is unable to access. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Changing your installation date. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. 10-09-2020 22:04. Hi. Engineer no show. The text asked me to reply CHANGE if I - 5338447. 2. TV. Here are some check points to make sure your phones are in good working order. staff will book something it takes them a few days to get to threads or ring but. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. A VM person will respond in a day or two. lovett wrote: ». Home Phone. Phone. You will only have been sent a QuickStart pack if the premises previously had VM. According to the automatic compensation rules I should be entitled to. on 21-12-2022 14:10. FYI that I do not work for NOW, just a NOW customer trying to help. . . Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. 95 setup cost depending on the package. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. on 16-10-2022 19:44. on 25-08-2023 00:41. Networking and WiFi. It's great having you on board with us in the Community. Joining in. It's a decent yardstick for most circuits. m. on 25-11-2022 16:07. I quickly turned it down because I did not want to take such a significant pay cut. Hi @mac51 thanks for your reply. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Test your wireless connection. set up and connections. He then attached his portable TV to the original V Box - no. For a new customer call the Pre-installation and delivery team on 0800 052 1734. He also denied virgin use Kier. Tudor. My question is. Status pages said no problems. Thanks for reaching out to us and welcome to the Community Forums. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. Wednesday it was still not working, after 50 minutes on hold to Now they discove. Speed. Can you let me know how to book an engineer p. Meanwhile, worth a check for any “known network faults - try in 2 places. They then sent me the engineer's. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just didnt show up after i waited indoors for 6 hours. I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. Copy the text in the Direct Link box, beware, there may be more text than you can see. We would like to show you a description here but the site won’t allow us. Total Loss of Service. These prices are for new customers only. Then the guys at the call centre ran. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. Could I please change my Engineer . Why is everything self help? When self help doesn't work and status is bad. Cannot find details of visit in my account but had email confirming date and approx time 8. Luke showing test-ipv6. Fault occurred over a week ago, logged it with BTGS immediately. Options. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. Then, simply click Cancel next to your appointment details on. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Otherwise - explain the issues you're having on this forum and others can advise, VM. Options. Check out the do's and don'ts, in our Community FAQs. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. £5. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro. Eh, that's exactly why I left Virgin media. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Engineer came yesterday to - 5316582. FYI that I do not work for NOW, just a NOW customer trying to help. Re: Engineer appointment is too far. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. . • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. wait here and VM should sort something. . While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Welcome to the community and thanks for taking the time to post here on the forums. 00 for a broken. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. matt. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. Forum Member. After entering the Hub settings, it turned out that the telephony was turned off. Options. QAM on Upstream should all be 64. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. Earliest 4 days later on Saturday - 5223342. Dan1983. Engineer not turned up. To be clear, this part-block is only in place for customers who haven't got an appointment in place. You can be confident that we will do everything we can to ensure that it is put right. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. 99 for a new landline, but it’s free if you already have one. We would like to show you a description here but the site won’t allow us. 0 Kudos. This would tally with it not showing up in the app. Non-fault callouts such as this are a £25 fee. cancel. Engineer arrival time not updated on MyVM. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Networking and WiFi. build flat I needed Vodafone to send an engineer out. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 06-11-2019 9:40. Arranged to work from home with my. Eh, that's exactly why I left Virgin media. I can’t book an engineer online as it says I need to have had an online check first. If there isn't, there will be two steps. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). . on 10-02-2023 10:41. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. . If you are connected via Ethernet cable you may not see this option. build flat I needed Vodafone to send an engineer out. Sign out . Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. Using your remote control Select Help & Settings on the Home screen. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. Up to speed 159 Views Message 2 of 3 Flag for a moderator. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. Forum Member. Volt. In the whole time, no one showed up with not a single email or text message of explanation why. To view this please sign in to My Virgin Media here: My VM. You’ll need an adapter to get your fibre landline service up and running. When you've picked the date and time you want, click Next. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. . Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. You can find confirmation of the visit via your online account. Go to solution. My date for the service to start is December 24th. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. A master socket is the main socket for the phone line in your home, not an extension socket. lovett wrote: ». I was having a long running issue with my broadband intermittently disconnecting (in the end it turned out to be a wider VM issue) - I booked the engineer to come and waited in for them and they never arrived. PO Box 4014. Excellent news , thanks for the update and we're pleased this has now been sorted for you. I’ve called customer - 5221667. 2: Seeker. It's now been 6 weeks of waiting. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. VM engineer no-show, Billing team refuse to compensate. I have booked you in for the next available appointment. All clueless. You can book a technician either by phoning customer support, or waiting for staff to reply here. The new fibre phone line is designed to work with the same phones as the old copper line. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 . £25 standard fee for the work. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. The house is a new build, there's no lead in the paint, no aquarium or anything like that. We pointed out to him that the whole street had lost their landlines at the same time, but he insisted the only option was to fit a VOIP phone. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Forum Team. I was due to be installed today and the engineer has not turned up. Tudor. Also tried reconnecting the landline back in to the. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. Check the condition of your phones. We would like to show you a description here but the site won’t allow us. £5. 33 a day and you’ve been paid £830. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. in the mean time. You can book a technician either by phoning customer support, or waiting for staff to reply here. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Select “Settings” and press the “OK” button again. Virgin Media Data breach. Tudor. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. No texts have arrived, I did check on my third attempt that they had my mobile number correct. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. Options. Nothing has happened. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. TV. I…In response to rolandjp. build flat I needed Vodafone to send an engineer out. A technician was apparently booked to visit on 26. I have talked to about 10 different people on the phone and on the chat. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. I called again and was told an engineer was needed but the first available. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Go to solution. I've also tried to find a number on the website but I can't find the right one. > Connect to the Virgin Media TV service now. Hey Virgin Media. Plusnet charges £49. Seriously thinking of leaving. All you have to do is call 151 confirm your name and address and tell them that. . There's still clearly something going on here, despite using the online Virgin media. Three recently had a 30-day 4G unlimited package for ~£20. Automatic compensation under Ofcom rules is £9. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. Absolute joke of a company. She told me they had but offered no apology for their lateness. I have suffered financia. We would like to show you a description here but the site won’t allow us. No the hub 5 keeps flashing red then turning solid white then flashing red again. Automatic compensation under Ofcom rules is £9. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. We thought ee would get it resolved. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. Options. I had no phone call to say no one will turn up. While out last week the engineer broke the TV unit which I'm still waiting on. I have tried to call and I cant get past contract number as I dont have one yet. TV on the go. Are you charged for engineer visits even if the engineer did have to fix the machine. They will just waste your time. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. [Deleted User] Posts: 2,879. Broadband & phone. The salary starts at $101,613 per year and goes up to $188,289 per year for the. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They said he ould call this morningto confirm his visit bt. Re: Engineer. However this tech would cost a one off charge of. We would like to show you a description here but the site won’t allow us. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. I have looked at the video on line about setting up the Hub. Stream from Virgin Media. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. Reply. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. On the day of activation, connect your new router to the master phone socket. A repull of the cable will be at the discretion of the technician. Next door but one had his full installation. No call either. Give the broadband team a call 0330 041 2460 But if the socket is there and you have the router, it should be straight forward to set up yourself. I appreciate what you've said as we're always looking at ways to be better. I have been a loyal customer of Virgin's for 12 years. 0 Kudos. on 19-10-2022 12:48. The do's and don'ts. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. FYI that I do not work for NOW, just a NOW customer trying to help. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Openreach engineer has twice failed to turn up - considering cancelling my contract.